1. Introduction

Welcome to Machine Hub Dubai (“Company”, “we”, “our”, “us”).
We are dedicated to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data. This Privacy Policy applies to all visitors, customers, and users of our website and services related to:

• Office Equipment
• Industrial Tools
• Water Solutions
• Power Solutions
• HVAC Solutions
• Associated Products & Maintenance Services

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly, including:

• Full Name
• Email Address
• Phone Number
• Billing & Shipping Address
• Company Name & VAT/GST Information (if applicable)
• Payment Details (securely processed through third-party gateways)

2.2 Technical Information

When you browse Machine Hub Dubai, we may automatically collect:

• IP Address
• Browser Type & Version
• Device Information
• Pages Viewed & Time Spent
• Cookies and Similar Tracking Technologies

2.3 Service & Maintenance Information

If you request installation, service, or maintenance, we may collect:

• Site Address & Contact Information
• Product Specifications and Usage Data
• Service Records
• Customer Feedback

3. How We Use Your Information

We use your personal and technical information to:

3.1 Provide & Improve Services

• Process and deliver orders
• Provide installation and maintenance services
• Communicate order updates, invoices, and service confirmations

3.2 Customer Support

• Respond to inquiries and technical support requests
• Diagnose and resolve service issues

3.3 Marketing & Notifications

• Send product updates, offers, and promotions (only with your consent)
• Improve user experience and personalize content

3.4 Website Performance & Security

• Analyze website traffic and user behavior
• Prevent fraud and enhance security

4. Sharing & Disclosure of Information

We value your privacy and do not sell your personal information. We may share data only with:

4.1 Service Providers

Trusted partners assisting with:

• Payment processing
• Shipping & logistics
• Website hosting & analytics
• Customer communication & support

4.2 Legal Authorities

We may disclose information if:

• Required under applicable UAE laws
• Ordered by courts or government authorities
• Necessary to protect our rights, users, or property

4.3 Business Transactions

If Machine Hub Dubai undergoes a merger, acquisition, or restructuring, customer data may be transferred in accordance with legal obligations.

5. Cookies & Tracking Technologies

We use cookies to:

• Enhance website functionality
• Store your preferences
• Deliver personalized shopping experiences
• Analyze traffic and marketing performance

You may disable cookies through your browser, though some features may not work as intended.

6. Data Security

We implement industry-standard security safeguards, including:

• SSL encryption
• Secure payment gateways
• Access controls and monitoring

Although we strive to protect your data, no online transmission is entirely secure.

7. Data Retention

Your information is retained only as long as necessary for:

• Order fulfillment
• Service and maintenance history
• Legal, accounting, and compliance requirements

8. Your Rights

Depending on your location, you may request to:

• Access the data we hold about you
• Update or correct your information
• Request deletion of your data (subject to legal limitations)
• Opt out of marketing communications

To exercise these rights, email us at [Your Email Address].

9. Third-Party Websites

Our website may contain links to external sites. Machine Hub Dubai is not responsible for their privacy practices. Please review their policies separately.

10. Children’s Privacy

Machine Hub Dubai does not knowingly collect personal information from children under 18. If you believe a minor has provided information, please contact us immediately.

11. International Data Transfers

If your data is transferred outside the UAE, we ensure compliance with applicable data protection laws and secure transfer standards.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted here with a revised “Last Updated” date. Continued use of our website constitutes acceptance of the updated policy.

13. Contact Us

For any questions, concerns, or privacy-related requests, please contact us:

Machine Hub Dubai
Email: info@machinehubdubai.com
Phone: (+971) 56257 6626